Directions’ Change Management and Communication services provide your employees with the preparation, support and skills they need to succeed in change.

Change and Communications Management

Change doesn’t have to be difficult.

Users are key to realizing the full potential of your technology investments. Proactively supporting and guiding your users through the changes a new technology project brings ensures they develop the confidence and skills required to achieve full adoption.

Directions Training can help you create and execute an effective and proven change management strategy that:

  • Clearly articulates upcoming changes and expectations
  • Encourages adoption from the top-down
  • Builds a community among users
  • Provides training and support
  • Measures usage and adoption against organizational goals

Our Change Management & Communication Strategy Includes Four Key Phases

phase-1-planning-sponsorship

1
Planning &
Sponsorship

  • Engage executive sponsors

  • Articulate the business goals

  • Define behavioral changes

  • Define success criteria

phase-2-awareness

2
Awareness
Campaigns

  • Inspire and drive new behaviors

  • Plan communication tactics

  • Organize champions

  • Open feedback channels

phase-3-Learning

3
Learning Through
Training

  • Know your audience

  • Sketch out a training schedule

  • Deliver training

  • Open feedback channels

phase-4-readiness-adoption

4
Readiness &
Adoption

  • Provide ongoing support

  • Assess user satisfaction

  • Measure usage and adoption

Some changes require more attention to change management than others.

For example, adding new capabilities to a toolset already in use might require the minimum investment in awareness and training. But, if you’re moving from one set of tools to an entirely new platform, a full change management approach is warranted.

With our four-phased approach, your organization will get more in-depth analysis, engage more agents, see greater adoption, and get better results.

READY TO MAKE YOUR NEXT ADOPTION A SUCCESS?

Contact us to discuss a customized Change & Communication Management Strategy

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