9013 – Values for Excellence: Maintaining an Ethical WorkplaceDownload Course Outline
Title: Values for Excellence: Maintaining an Ethical Workplace 9013; 2 days, Instructor-led
Description: Every organization is faced with increasing scrutiny by clients and potential customers, stockholders, governing agencies, the media, employees, and partners. Excellence in all things – from business results to reputation – is, and should be, the expected norm. The values a company and its employees demonstrate can be a foundation for success or a recipe for failure. In reality, the push for profits, power, and prominence often leads to less-than-excellent decisions and the demonstration of compromised values. Issues such as conflict of interest, theft, harassment, insider trading, fraud, and the lack of respect for people or property continue to result in negative headlines, negative financial impact, and significant costs to reputation and goodwill. Running a successful business requires managing the challenge of consistent ethical behavior on the part of all employees, at all times. This concept appears to be simple and is based on common sense, but dealing with a diverse work force and challenging business environment can lead to a breakdown or even a vacuum of ethical behavior at work. The Values for Excellence workshop provides business leaders with guidance and a clear process for creating policies, educating employees, clients, and partners on behaviors expected in the workplace, and monitoring for and dealing with lapses in ethical behavior.
At Course Completion:
Audience & Prerequisites: This workshop is recommended for all business professionals.
Course Outline Details: Module 1: Getting Started • Welcome and Introductions • Agenda review • Defining values Module 2: The Ethics We (Say We Should) Live By • A history of ethics and values • Which values are really valued? • Building consensus, shaping reality • Respecting and managing external influences Module 3: The Results We Desire • Evasion or Justice? • A safe and confident work environment • Encouraging loyalty, commitment, and compassion • Developing and executing THE plan Module 4: Defining and Demonstrating Ethical Behavior • Establishing a baseline for ethical behavior • Unavoidable steps to success • Everyone’s role in building an ethical workplace • Pictures are worth far more than 1,000 words Module 5: Managing Expectation, Perception, and Reality • Values are unique, yet shared by all • Expectations and demands – how flexible can we be? • Why we fail at being ethical • The anatomy of perspectives and excuses • A call for transparency Module 6: Addressing Violations, Maintaining Dignity • Presumed innocence and guilt • An ethical and value-based process for dealing with issues • What really happens to the “whistle blower?” • Loyalty to the business, loyalty to the employee Module 7: There is Always a Cost • Prevention is not an accident • Monitoring is not an intrusion or an insult • Fixing an issue is not an option • The total cost of the wrong behavior Module 8: An Argument for the Right Values • Engaging everyone for the good of all • Leadership required at ALL times • Resources and references • A Guide for the Consummate Professional
Brand: Professional Development