9003 – Overcoming Barriers to Success: Critical Communication SkillsDownload Course Outline
Title: Overcoming Barriers to Success: Critical Communication Skills 9003; 2 days, Instructor-led
Description: Many of today’s serious issues within and between organizations are the result of poor communication practices. Each day, every member of every organization relies on communication – the written word (paper or electronic) as well as the spoken word. Toss in the non-verbal or recorded aspects of our efforts to communicate, plus the fact that each individual carries their own preferences and styles for receiving and delivering key messages, and it’s easy to see how communication can go awry. The growing number of tools at our disposal for sharing information also requires that we learn and understand new “language.” All of this making the simple act of communicating with others more challenging than ever before. The Overcoming Barriers to Success workshop is designed to assist participants in identifying and removing the obstacles which complicate communication in the marketplace today. Content includes a review of communication basics and styles, methods for discovering potential barriers to effective communication, and ways to minimize the risk of challenges when communicating with peers, leaders, clients, and subordinates.
At Course Completion:
Audience & Prerequisites: This workshop is for all professionals focused on advancing the effectiveness of their key communication skills and the ability to successfully communicate in today’s business environment
Course Outline Details: Module 1: Getting Started • Welcome and Introductions Module 2: Communication Ingredients 101 • Reviewing the basics • The dynamics between speaker/writer and listener/reader • The Spoken and the Silent • Understanding why communication breaks down Module 3: The Kaleidoscope of Communication Styles • The impact communication styles have on the message • Recognizing potential obstacles in style • How to avoid common style barriers Module 4: The Impact of a First Impression • Seven-tenths of a second… • Think Elevator Speech First • Recovering from a false first impression • From the listener’s perspective Module 5: Essential Steps to Excellent Communication • One-on-one or in groups? • Taking the emotion out of the equation • Clarity is not an option • Attitude can be felt in the written word • The influences of the organization Module 6: Guidelines for Navigating around Barriers • The dynamics of role and ego • Persuasion and assertiveness • Asking the right question(s) • Does the medium matter? Module 7: How Direct Can (Must?) I Be? • Dealing with sensitive and stressful situations • The risks of not being heard/read • The Art of Feedback Module 8: Final Words • Minding the gaps • The power of language • Inter- and Intra-cultural considerations • Planning to succeed
Brand: Professional Development