9002 – Effective Communication Skills for the IT ProDownload Course Outline
Title: Effective Communication Skills for the IT Pro 9002; 2 days, Instructor-led
Description: Communication challenges abound in today’s business world, challenges which can have a profound impact across a business or an office. IT professionals bear an additional challenge of working in a technical environment while interacting daily with co-workers and clients who do not share that experience or perspective. The Effective Communication Skills for the IT Pro workshop provides insights into what influences communications in the workplace and how to improve the effectiveness of written and spoken communications. Content includes basic theory, important building blocks for better communication, and habits that effective communicators have developed. Practical, hands-on exercises will help turn theory into action and provide the important first steps to improved communications.
At Course Completion:
Audience & Prerequisites: This workshop is for the IT professional wishing to improve their ability as a communicator in the workplace, both in one-on-one and group settings
Course Outline Details: Module 1: Getting Started • Welcome and Introductions Module 2: Seeing the Big Picture • Communication is a two-way street • The customer/vendor relationships of communication • Who expects what in a conversation Module 3: IT vs. the World • The role of IT in the organization • The influence of technical and less-than-technical aptitudes Module 4: Communication Styles Make a Difference • The impact of communication styles • Understanding differences that can frustrate effective communication • Planning to overcome potential roadblocks Module 5: Building Blocks – Part One • Building trust • Listening comes first • Simple things that cause communication errors • Knowing what the question really is Module 6: Building Blocks – Part Two • Choosing the right words and right tone to use • There is no substitute for clarity • Everything has a beginning, a middle, and an end • Non-verbal communication can make or break a message Module 7: The Costs of Ineffective Communication • Everything comes with a price • Understanding the impacts of errors and miscommunication Module 8: Effective Communication Rules to Live By • Habits of highly effective communicators • Building a plan to improve communications • Executing, monitoring, and measuring the plan Module 9: The Last Words • Communicating in special (and stressful) situations • Global communication considerations • The power of a picture
Brand: Professional Development