UCA v11.0 – Unity Connection AdministrationDownload Course Outline
Title: Unity Connection Administration UCA v11.0; 2 days, Instructor-led
Description: Unity Connection Administration (UCA) v11.0 describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection version 11.0 system. While the Cisco Unity Connection software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unity Connection software versions.
At Course Completion: Upon completing this course, the learner will be able to meet these overall objectives: Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system Describe the components that are required for user call processing by Cisco Unity Connection Implement the various features and options that are available to users in Cisco Unity Connection Explore the version 11.0 features and functions Use the various applications, tools, and reports that are available in Cisco Unity Connection
Audience & Prerequisites: The primary audience for this course is as follows: Administrator IT support personnel Helpdesk support staff The secondary audience for this course is as follows: Introduction to Cisco Unity Connection for Network Engineering Staff Personnel The knowledge and skills that a learner must have before attending this course are as follows: Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks Basic understanding of Cisco Unified Communications Manager
Course Outline Details: Introduction to Unity Connection 11.x An Overview of Cisco Unity Connection What is Cisco Unity Connection? Feature/Capacity Summary Appliance Architecture User Access to Inbox Active-Active, High-Availability Deployment Digital Networking Whats New in 10.x/11.x? HTTPS Networking Single Sign-on Video Greetings Tenant Partitioning Message Status on Reply/Reply-All Mailbox quota email notification Voice Message attachment in HTML Notification Administration Interfaces for Cisco Unity Connection Logging into Cisco Unity Connection Applications Platform Administration Application Administration Application interfaces UC Admin Unified Serviceability Unity Connection Serviceability Unified Reporting ELM OS Admin DRS CLI Single Sign-On Connection Users and Contacts Understanding Users and Contacts Defining Users Defining Contacts Preparing to Configure Users Configuring Authentication Rules Configuring Class of Service Configuring Schedules and Holidays Configuring User Templates Configuring Users Understanding Contacts Configuring Contacts Managing Multiple Users Configuring Multiple Users Importing Users Using AXL Importing Users Using LDAP Importing Users Using Bulk Administration Tool Reviewing Users Understanding Call Handlers and Call Flow Understanding Telephony Integration Understanding Call Agent (CUCM) Routing Requirements Describing Phone System Integration Configuring Phone System Integration How the System Handles Calls Defining Call Routing: Direct and Forwarded Describing Call Routing - Direct Describing Call Routing Forwarded Implementing Call Routing Describe Call Handlers Configure Call Handlers Describe Directory Handlers Configure Directory Handlers Describe Interview Handlers Configure Interview Handlers Reviewing Incoming Call Flows Reviewing Incoming Call Handling Components Unity Connection Features Understanding the Dial Plan Dial Plan Components Dial Plan Examples Dial Plan Configuration Understanding User Features Describe Video Greetings Understanding Integrated Messaging vs. Single Inbox Configuring Integrated Messaging Configuring Single Inbox Accessing Voice Messaging and User Features Accessing Voice Messaging Visual Voicemail Implementing ViewMail for Outlook Personal Communications Assistant (PCA) Accessing Voice Messaging Using RSS Feeds Implementing Secure Messaging Secure Messaging vs. Private Messaging Configuring Secure and Private Messaging Managing Distribution Lists System Distribution Lists Private Distribution Lists Creating an Audiotext Application Audiotext Application Design Audiotext Application Configuration Connection Tools and Reports Greeting Administrator Understanding Greeting Administrator Greeting Administrator Configuration Tools and Reports Using the Bulk Edit Feature Using Task Management Using Cisco Unity Connection Reports Using the Disaster Recovery System Configuring Backups Performing Restore Operations Lab Outline Lab 1-1: Verifying Connectivity and Call Flow Lab 1-2: Verifying and Configuring Call Handlers Lab 1-3: Working with Users and Extensions in Voice Mail Lab 2-1: Preparing to Configure Users and Contacts Lab 2-2: Managing Users and Contacts Lab 2-3: Managing Multiple Users Lab 3-1: Implementing the Dial Plan Lab 3-2: Understanding User Features Lab 3-3: Implementing Messaging and User Features Lab 4-1: Implementing an Audiotext Application Lab 4-2: Using Cisco Unity Connection Tools and Reports
Start Date: 09/12/2019
End Date: 09/13/2019