320 – ITIL Release Control & ValidationDownload Course Outline
Title: ITIL Release Control & Validation Course 320; 5 Days, Instructor-led
Description: This official five-day ITIL capability course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Key areas will ensure for properly planning for service transitions, build, test and deploy releases, assess changes, validate changes before going into production, evaluate changes once they are in operation to ensure benefits have been realized while mitigating risk, while transferring knowledge through effective and efficient Configuration and Knowledge Management systems.
At Course Completion: Understanding Service Management as a Practice and Service Transition principles, purpose and objectives Better understanding the critical role of Release Control and Validation in service provisioning and understanding of how in-scope processes interact with other Service Lifecycle processes Change Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Release and Deployment Management The activities, methods and functions used in each of the Release, Control and Validation processes The application and measurement of Release Control and Validation processes, activities and functions to achieve operational excellence Importance of IT Security Understanding technology and implementation requirements Challenges, critical success factors and risks
Audience & Prerequisites: Change Managers, Release and Deployment Managers, Configuration Managers, Service Validation and Testing, Service Asset Management, Request Fulfillment, Service Evaluation and Knowledge Management, IT Managers and Directors, Network Managers, Infrastructure Managers ITIL Foundation Certification
Course Outline Details: Unit 1: Service Transition Purpose, Objectives, Scope, and Business Value of Service Transition Processes within Service Transition Aspects for Developing an Effective Service Transition Strategy Initiatives for Preparation, planning and Coordinating Service Transition Activities Process Support and Generic Roles Involved with Service Transition Unit 2: Change Management Purpose, Objectives, Scope, and Business Value Policies, Design, and Planning Considerations Types of Change Requests Role of Change Models, change Proposals, and Standard Changes Remediation Planning Main Activities, Approaches, Techniques, and Relationship with Release Control and Validation Logging, Reviewing, and Assessing Change Requests Authorizing Changes Coordinating, Reviewing and Closing Changes Emergency Changes Triggers, Inputs, Outputs and Interfaces with Other Processes Information Management and Process Measurement Challenges and Risks Operational Activities of Change Management during the Service Operation Lifecycle Managing Organization and Stakeholder change as an Essential Part of Continual Improvement Change Management Roles Unit 3: Service Asset and Configuration Management Purpose, Objectives, Scope, and Business Value of the Process Policies, Design, and Planning Considerations Management and Planning Configuration Identification and Control Status Accounting and Reporting Verification and Audit Process Measurement SACM Activities Performed on a Daily Basis by Service Operations SACM Roles Unit 4: Release and Deployment Management Purpose, Objectives, Scope, and Business Value Policies, Design, and Planning Considerations Release and Deployment Management Policy Release Types, Release Units, Release Packages, Options, Models, Phases, Planning, Build and Test, Deployment Review and Closure of Deployment Process Measurement Release and Deployment Management Activities and Service Operation, Management Roles Unit 5: Service Validation and Testing Purpose, Objectives, Scope, and Business Value Policies, Design, and Planning Considerations Process Measurement, Challenges and Risks Service Validation and Testing Management Roles Triggers, Inputs, Outputs, and Interfaces with Other Processes Unit 6: Request Fulfilment Purpose, Objectives, Scope, and Business Value Policies, Design, and Planning Considerations Challenges and Risks Request Fulfilment Roles Unit 7: Change Evaluation Purpose, Objectives, Scope, and Business Value Policies, Principles and Basic Concepts Process Activities, Methods, and Techniques Change Evaluation Roles Unit 8: Knowledge Management Purpose, Objectives, Scope, and Business Value Policies, Principles and Basic Concepts Process Activities, Methods, and Techniques Information Management Process Measurement Knowledge Management Activities and Continual Service Improvement Knowledge Management Roles Unit 9: Technology and implementation Management Generic Requirements for Technology Evaluation Criteria for Service Management Tools RCV Practices for Process Implementation Managing Changes in Operations Service Operation and Project Management Assessment and Risk Management in Service Operation Operational Staff in Service Design and Transition Challenges, CSFs, and Risks Planning and Implementing Service Management Technologies Technology Considerations Knowledge Management Tools Collaboration CMS Unit 10: Exam Preparation Guide
Start Date: 03/25/2019
End Date: 03/29/2019