310 – ITIL Planning Protection & OptimizationDownload Course Outline
Title: ITIL Planning Protection & Optimization Course 310; 5 Days, Instructor-led
Description: This five-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of the course is on the operational level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL Best Practice and positions the learner to successfully complete the associated examination. Key topics covered include Capacity, Availability, IT Service Continuity, Information Security, and Demand Management.
At Course Completion: The goal of the course is to provide: Understanding Service Management as a Practice and how the processes within Planning Protection and Optimization support the Service Lifecycle Understanding the important role of Planning Protection and Optimization in service provisioning and understanding of how the in-scope processes interact with other Service Lifecycle processes The activities, methods and functions used in each of the Planning Protection and Optimization processes The application of Planning Protection and Optimization processes, activities and functions to achieve operational excellence How to measure performance The importance of IT Security Understanding technology and implementation requirements The challenges, critical success factors and risks
Audience & Prerequisites: The course is ideally suited for Availability Managers, Capacity Managers, Disaster Recovery Managers, IT Security Managers, IT Risk Managers, IT Service Continuity Managers and other IT Professionals who work towards enhancing the quality of IT service support within an organization. ITIL Foundation certificate
Course Outline Details: Course Introduction Course Learning Objectives Unit 1: Introduction to Planning Protection and Optimization (PPO) Purpose, Objectives and Value of Service Design The Lifecycle in Context Basics of Service Design Role of Design Coordination within PPO Unit 2: Capacity Management Purpose and Objectives Policies, Principles, Basic Concepts, Process Activities, Methods, Techniques Business and Service Capacity Management Component Capacity Management Design Related Activities Ongoing Iterative Activities of Capacity Management Modeling and Trending Application sizing Triggers, Inputs, Outputs and Interfaces with other processes Critical Success Factors and Key Performance Indicators Challenges and Risks Unit 3: Availability Management Purpose and Objectives, Scope of the Process, Value to the Business Policies, Principles, Basic Concepts, Process Activities Process Activities, Methods and Techniques Triggers, Inputs, Outputs and Interfaces with other Processes Critical Success Factors and Key Performance indicators Challenges and Risks Unit 4: IT Service Continuity Management Purpose and Objectives, Scope of the Process, Value to the Business Policies, Principles, Basic Concepts, Process Activities Process Activities, Methods, Techniques, and Relationships with the Service Lifecycle Invocation Critical Success Factors and Key Performance indicators Unit 5: Information Security Management Purpose and Objectives, Scope of the Process, Value to the Business Policies, Principles, Basic Concepts, Process Activities Security Controls Management of Security Breaches and Incidents Triggers, Inputs, Outputs and Interfaces with other Processes Critical Success Factors and KPIs for Successful Security Management Challenges and Risks Unit 6: Demand Management Purpose and Objectives, Scope of the Process, Value to the Business Policies, Principles, Basic Concepts, Process Activities Triggers, Inputs, Outputs and Interfaces with other Processes Process Activities, Methods, Techniques, and Relationships with the Service Lifecycle Identifying Sources of Demand Forecasting Patterns of Business Activity User Profiles Activity Based Demand Management Management of Operational Demand Challenges and Risks Unit 7: Roles and Responsibilities Process Owner Process Manager Process Practitioner Capacity Management Process Owner Capacity Management Process Manager Availability Management Process Owner Availability Management Process Manager IT Service Continuity Management Process Owner IT Service Continuity Management Process Manager Information Security Management Process Owner Information Security Management Process Manager Demand Management Roles Unit 8: Technology and Implementation Considerations Generic Technology Requirements to Assist Service Design Evaluation Criteria for Technology and Tooling for Process Implementation Good Practices for Practice and Process Implementation Challenges, CCFs, and Risks in implementing Practices and Processes Planning and implementing Service Management Technologies Considerations for Implementing Technologies Unit 9: Exam Preparation Guide Mock Exams
Start Date: 11/11/2019
End Date: 11/15/2019