220 – ITIL Service TransitionDownload Course Outline
Title: ITIL Service Transition Course 220; 3 Days, Instructor-led
Description: This three-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage. Including a review of Service Transition activities including transition planning and support, knowledge management, service asset and configuration management, change management and service validation.
At Course Completion: The goal of the course is to provide: Understanding Service Management as a Practice and Service Transition Principles, Purpose and Objectives Understanding how all Service Transition processes interact with other Service Lifecycle processes The sub processes, activities, methods and functions used in each of the Service Transition processes The Roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence How to measure Service Transition performance Understanding technology and implementation requirements The challenges, critical success factors and risks
Audience & Prerequisites: The course is ideally suited for CIOs, CTOs, Managers, Team Leaders, IT Consultants, Designers, Architects, Planners, IT Security Managers, Service Test Managers and individuals involved in the management, coordination, and integration of operational activities within the Service Lifecycle. ITIL Foundation certificate
Course Outline Details: Course Introduction Course Learning Objectives Unit 1: Introduction to Service Transition Purpose, Objectives, Scope, Value to the Business Context of Service Transition and the Service Lifecycle Business Value of the Process Unit 2: Service Transition Principles Concept of Service Transition Principles Optimizing Service Transition Performance Inputs and Outputs Unit 3: Service Transition Processes Transition Planning and Support CSFs and KPIs Change Evaluation Unit 4: Service Transition Processes Change Management Service Asset and Configuration Management (SACM) Knowledge Management Information Management Unit 5: Service Transition Processes Release and Deployment Management Service Validation and Testing Unit 6: Managing People Through Service Transition Goal Managing Communications and Commitment Managing Organizational and Stakeholder Change Organizational and Service Transition Roles and Responsibilities Planning and Implementing Organizational Change Assessing and Monitoring Organizational Readiness and Change Progress Dealing with The Organization and People in Sourcing Change Methods, Practices, and Techniques Used to Manage Change Stakeholder Management Unit 7: Organizing for Service Transition Organizational Development Functions Organizational Context for Service Transition Service Transition Roles and Responsibilities Relationship of Service Transition with Other Lifecycle Stages Unit 8: Technology Considerations Service Transition Technology Requirements Change Management, Configuration Management, and Release Management Tools Knowledge Management Tools and Collaboration Configuration Management System Unit 9: Implementing and Improving Service Transition Key Activities in the Introduction of Service Transition Introducing Service Transition and Managing Cultural Change and Benefits An Integrated Approach to Service Transition Processes Implementing Service Transition in the Virtual or Cloud Environment Unit 10: Challenges, Critical Success Factors, and Risks Challenges Risks CSFs Unit 11: Exam Preparation Guide
Start Date: 03/18/2019
End Date: 03/20/2019